Three Ways to Work With Us

Every engagement starts with the free health check — after that, choose the level of help that fits your business.

Free IT Health Check

A 30–45 minute review of your setup, on-site in Bristol or remotely. We look at the things that catch small businesses out — then give you an honest, written picture of where you stand. It's completely free, and there's no obligation to buy anything afterwards.

  • Network & Wi-Fi — router age, coverage, and whether the default password is still on it
  • Backups — whether one exists, where it lives, and whether it would actually restore
  • Devices — age, updates, antivirus, and disk health on your computers
  • Security basics — password habits, 2FA on email and banking, shared logins
  • A short written summary with priorities: urgent, soon, and nice-to-have

One-off Callout

Got a specific problem? We come out (or connect remotely), fix it, and charge a fixed price you know before we start — not an open-ended hourly rate. If a job turns out to be bigger than expected, you get a quote before any extra work happens.

  • Wi-Fi and internet troubleshooting — dropouts, dead spots, slow speeds
  • New computer, phone, or tablet set up properly for business use
  • Printer, email, and network fixes
  • Backup set up and tested so your records are actually safe
  • Slow computer diagnosis and clean-up

Monthly Support Plan

Our core offering, and the closest thing to having your own IT person without hiring one. One flat monthly fee, a simple written agreement covering what's included and how fast we respond, and a quarterly check-in to catch new risks before they become problems.

  • Priority response — you jump the queue, with a committed response time in writing
  • Remote support whenever something's not working
  • Basic monitoring of backups and device health
  • Included on-site visits, agreed upfront
  • Quarterly review so your setup keeps up as your business changes

Clear Prices, Published Upfront

Small businesses get burned by hidden IT costs — so ours are on the website. Final pricing is confirmed after the free health check, before any work starts.

Start Here

IT Health Check

A no-obligation review of your network, backups, devices, and security — with a written summary you keep either way.

Free
  • 30–45 minute review, on-site or remote
  • Network, backup & device check
  • Password & 2FA security basics
  • Written summary of risks & priorities
  • No obligation whatsoever
Book Yours Free
One-off

Callout

A specific problem fixed for a fixed price. You know the cost before we start — no hourly-rate anxiety.

from £99 per job
  • Fixed price agreed before work starts
  • Wi-Fi, device, printer & network fixes
  • Backup setup & restore testing
  • On-site in & around Bristol, or remote
  • Plain-English explanation of what was done
Get It Fixed

Support plan pricing scales with the size of your business — from £149/month for teams of up to five. You'll get an exact figure after the free health check, and it's the same every month after that.

What We Don't Do

Clear scope means no awkward surprises. If your problem falls outside what we cover, we'll say so upfront — and point you toward someone suitable where we can.

Software Development

We support the software you use; we don't build custom apps or websites. If you need something developed, we'll tell you honestly rather than take it on.

Hardware Repair

We'll diagnose a failing machine and advise on replacement, but we don't do component-level repairs like screen or motherboard replacements.

Office Setups & Migrations

Full new-office network installs and large migration projects aren't something we take on. Our focus is keeping your existing setup healthy and supported.

A Simple, Pressure-Free Process

You'll always know where you stand, what things cost, and what happens next.

Step 1

Free Health Check

A 30–45 minute look at your network, backups, devices, and security — no cost, no strings.

Step 2

Findings, in Plain English

A short written summary with a priority list: what's urgent, what can wait, what's nice-to-have.

Step 3

Fix or Plan

A one-off fix for urgent items, or a monthly plan with a simple written agreement on response times and what's covered.

Step 4

Quarterly Check-ins

For plan clients, a regular review to catch new risks early — because businesses change and so does their IT.

Not Sure What You Need? That's the Point of the Health Check.

You don't need to diagnose your own IT problems — that's our job. Book the free health check and we'll tell you honestly where you stand, even if the answer is "you're fine".